Customer Care Service

The Customer Care and Information Service is available to assist all IWA members and customers with queries and questions. (more..)

The aim of the Department is to deliver a quality service in an efficient, effective and timely manner.

We can be contacted by:

Phone: 01 818 6485
or email customercare@iwa.ie

Irish Wheelchair Association (IWA) has a dedicated Customer Care and Information Services Department which is based in the Association’s headquarters in Clontarf.

The Customer Care and Information Services team act as a liaison between members, customers and the Association and are available as a resource for IWA members and the general public.

IWA is committed to providing a user-friendly, high quality service to all our customers. The role of the Customer Care and Information Service is to promote and communicate our member’s rights and resolve any concerns or problems members may have encountered with the service they have received or continue to receive from IWA. We also welcome your feedback, opinions and recommendations.

The Customer Care and Information Service is available to assist our members and customers with queries and questions.We can be contacted by telephone on 01 818 6485 or by email oncustomercare@iwa.ie

IWA acknowledges that on occasion our customers may feel dissatisfied with the service they receive. When this happens, all customers have the right to complain.

You have the right to have this complaint investigated and be informed of the outcome in a timely manner. You also have the right, if the complaint is not resolved to your satisfaction, to make an appeal, which will be considered by the Senior Management Team.

Alternatively you can contact the National Advocacy Service for more support by clicking here.